Frequently asked questions
Want to get your music on vinyl?
We're happy to help you get your music on vinyl. Please send any inquiries to BreakthroughRecords@outlook.com
How Can I Get Liquid-Filled Records?
Our fills are custom made by The Dream Division. For more information. Visit their website here
Return Policy
Breakthrough Records will not refund items damaged in transit. We will do our best to replace copies if damage has occurred and isn't repairable. Due to the nature of pre-ordered items, all pre-order sales are final once the pressing has arrived in hand at BTR headquarters.
In the event the damage occurs please notify us within 24 hours of receiving the damaged item. We do insure our packages against damages and this is a requirement with the shipping providers.
Cancellation/refund policy?
Breakthrough Records will not refund items damaged in transit. We will do our best to replace copies if damage has occurred and isn't repairable. Due to the nature of pre-ordered items, all pre-order sales are final once the pressing has arrived in hand at BTR headquarters.
In the event the damage occurs please notify us within 24 hours of receiving the damaged item. We do insure our packages against damages and this is a requirement with the shipping providers.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
I Need a Shipping Address Change
Please contact us by email with order number for a shipping address change and we will do our best to accommodate:
BreakthroughRecords@outlook.com
Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the buyer.
Can you declare my order at a cheaper value to reduce import fees?
No. All items are insured for the declared value. We are not willing to reduce the insured amount incase of damage.
When will I get my order?
Preorder times are on drop to drop basis. If you ordered a non-fill record, items will be processed within 5-7 days of vinyl becoming in-hand and you will receive tracking details. Vinyl preorders can last over 6 months. All Filled records will ship approximately 2-3 months after the pressing is in-hand at our AUS warehouse.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
"Cheaper But Delayed" Australia Shipping
The Dream Division ships from Australia